RE:UP Altrincham

Privacy Policy

Last updated: June 2026

1. Who We Are

RE:UP Altrincham ("we", "us", "our") operates a health and recovery clinic at 20 Huxley Street, Broadheath, Altrincham, WA14 5HH. We are the data controller for the personal information we collect through our website and services.

2. What We Collect

When you use our services, we may collect:

  • Identity information: first name, last name
  • Contact information: email address, phone number
  • Booking information: session type, date, time, attendance status
  • Payment information: processed securely by Stripe — we never store card details
  • Account information: login credentials managed by our authentication provider (Supabase Auth)
  • Communications: messages sent via our contact form

3. How We Use Your Information

We use your information to:

  • Process and manage your bookings
  • Manage your membership and billing
  • Send booking confirmations and reminders
  • Respond to your enquiries
  • Improve our services

4. Legal Basis (UK GDPR)

We process your data based on:

  • Contract: to provide services you've booked
  • Legitimate interest: to operate and improve our business
  • Consent: for marketing communications (where applicable)

5. Third Parties

We share data only with:

  • Stripe: payment processing
  • Supabase: authentication and database hosting
  • Resend: transactional email delivery (booking confirmations, cancellations, membership emails)

We do not sell your personal data to any third parties.

6. Data Retention

We retain your booking data for 2 years after your last activity. Account data is retained while your account is active and for 6 months after deletion. Payment records are retained as required by UK tax law (6 years).

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing
  • Data portability

You may delete your account directly via your Account settings page — this anonymises your personal data and cancels any active membership instantly. For all other rights requests, contact us at re.up.altrincham@gmail.com.

8. Cookies

We use only essential cookies required to operate this website (authentication session). We do not use advertising or tracking cookies. See our Cookie Policy for full details.

9. Contact

For privacy-related queries, contact us at re.up.altrincham@gmail.com or write to us at 20 Huxley Street, Broadheath, Altrincham, WA14 5HH.